<div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>An Optus triple zero failure impacted around 600 customers in South Australia, Western Australia and the Northern Territory, with three of the failed calls involving a household where somebody died.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Optus chief executive Stephen Rue said the technical failure affected about 600 triple zero calls getting through in SA, NT and WA.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Rue said the failure had now been rectified and welfare checks had been conducted at all affected households.</span></div></div><div><div id="adspot-mobile-medium"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE: </span></strong><a href="https://www.9news.com.au/national/search-to-resume-for-missing-pilot-after-nsw-light-plane-crash/690b45ca-41bc-48cf-8771-82626dc560b6"><strong><span>Pilot's body recovered from plane crash wreckage in NSW national park</span></strong></a><span></span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>From those welfare checks it was established that three of the calls came from households where people passed away.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Our investigation is ongoing but at this stage I can confirm that approximately 600 customers were potentially impacted, of which a portion of calls did not go through," he said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>He apologised to the families of those who passed away.</span></div></div><div><div class="OUTBRAIN" data-reactroot="" data-src="//www.9news.com.au/national/three-people-dead-after-optus-triple-zero-failure-which-impacted-hundreds-of-calls/a34d3d7a-6447-4aba-8784-a8c823f2922f" data-widget-id="AR_5"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"I am so sorry for your loss."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"What has happened is completely unacceptable. We have let you down. You have my assurance that we are conducting a thorough investigation.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"This should not have happened."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>More to come.</span></div></div>