<div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>An innocent video of three dogs looking out a window has landed an </span><a href="https://www.9news.com.au/australia" rel="" target="" title="Australian"><span>Australian</span></a><span> business owner in trouble with Meta.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Rochelle Marinato, the owner of a pilates equipment supplier, posted the footage to her personal Instagram account and said she received an email from the social media giant that her account had been suspended for "breaching community guidelines around child sexual exploitation, abuse and nudity".</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>An AI moderator appeared to have detected an issue with the image and mistaken it for an image of children.</span></div></div><div><div id="adspot-mobile-medium"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/anthony-albanese-xi-jinping-meeting-beijing-china-port-of-darwin-ownership/8b08fe35-f9c4-4635-8117-ffea3f271f2d" target="_blank"><strong><span>PM brushes off concerns of Chinese retaliation as port showdown looms</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Marinato told Nine's 2GB radio she received an email to her business account where she promotes her products and was advised that account had been suspended as well.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>She said she was told it was associated with an account which breached community guidelines.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>She appealed the decision multiple times and sent more than 22 emails to Meta but she had no help.</span></div></div><div><div class="OUTBRAIN" data-reactroot="" data-src="//www.9news.com.au/national/video-of-three-dogs-lands-australian-business-owner-in-trouble/31660896-e2f8-4def-a79e-1d03169ffd6c" data-widget-id="AR_5"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"I had no idea that by putting up this little three-second video of the dogs…" she said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Even when I received the original email from Meta saying my account was suspended, I thought this will be fine, I'll get it back shortly.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"But then I received the email about my business account and I was a little more worried but it does give you an option to appeal at first, so I appealed.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Immediately, my appeal was also assessed by AI and they were denied, so from then my business account was permanently disabled."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/missing-backpacker-wa-carolina-wilga-statement/3b13b816-8ec2-41a7-9e71-86184fbcea9e" target="_blank"><strong><span>Rescued backpacker reveals why she abandoned car</span></strong></a></div></div><div><iframe frameborder="0" height="150px" src="https://omny.fm/shows/ben-fordham-full-show/exclusive-how-a-video-of-3-dogs-landed-an-aussie-business-owner-in-trouble/embed?style=Cover" width="100%"></iframe></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>This morning, her business account was restored but it wasn't Meta who helped her.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We actually paid a third party to get the account back," she said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"This is someone my kids actually found on TikTok and their account doesn't exist anymore.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"This seems to be what they do.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"The problem is so widespread and I'd heard of people paying to get their accounts back."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The business owner has spent the last three weeks researching how to get her account back.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Our revenue dropped by 75 per cent," she said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"With losing that account, all of my Instagram advertising was gone as well, because I advertise quite heavily on Meta.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"It was a really significant impact on the business because we rely so heavily on social media, especially in the fitness space.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We lost everything."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Meta has been contacted for comment.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="https://www.9news.com.au/national/how-to-follow-9news-digital/29855bb1-ad3d-4c38-bc25-3cb52af1216f" target="_blank"><strong><em><span>DOWNLOAD THE 9NEWS APP</span></em></strong></a><strong><em><span>: Stay across all the latest in breaking news, sport, politics and the weather via our news app and get notifications sent straight to your smartphone. Available on the</span></em></strong><span> </span><a href="https://apps.apple.com/au/app/9news/id1010533727" target="_blank"><strong><em><span>Apple App Store</span></em></strong></a><span> </span><strong><em><span>and</span></em></strong><span> </span><a href="https://play.google.com/store/apps/details?id=nineNewsAlerts.nine.com&amp;hl=en_AU&amp;pli=1" target="_blank"><strong><em><span>Google Play</span></em></strong></a><strong><em><span>.</span></em></strong></div></div>