<div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>A </span><a href="https://www.9news.com.au/new-south-wales" rel="" target="_blank" title="NSW"><span>NSW</span></a><span> wedding photographer has been ordered to pay a total of $100,000 for allegedly accepting payments from customers and failing to deliver on the product.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Andres &amp; Co owner Emily Jayne Andres has been fined $48,250 and ordered to pay $51,760 compensate couples who engaged her business for wedding photography between March 2023 and February 2025, following a NSW Fair Trading investigation.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Couples paid for wedding video and photography services which were not provided," NSW Fair Trading said in a statement.</span></div></div><div><div id="adspot-mobile-medium"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/world/louvre-museum-robbery-musee-du-louvre-closed-for-exceptional-reasons/aabe4c60-19e9-41da-930d-9763d1c095b4" target="_blank"><strong><span>Shaky phone vision emerges of high-stakes four-minute Louvre heist</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"There were additional complaints about poor quality of work."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>In one instance, a couple paid $5000 for a photography and videography package but Andres &amp; Co "failed to attend on the wedding day".</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Another couple said they paid $3150 for a video package which was not delivered.</span></div></div><div><div class="OUTBRAIN" data-reactroot="" data-src="//www.9news.com.au/national/nsw-wedding-photographer-andres-and-co-fined-100000-fair-trading-commission-warning-to-consumers/0bf7fa95-15d3-4f92-ab0e-81e47713ebde" data-widget-id="AR_5"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Others claimed they were ghosted when they made attempts to complain to Andres &amp; Co.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>NSW Fair Trading Commissioner issued a public warning telling customers not to deal with Emily J Andres trading as Andres &amp; Co after receiving 68 complaints regarding the partial or non-delivery of goods.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/suspected-space-junk-crash-lands-on-wa-mine-site/d44e81a0-46ea-4ede-9d7a-cad4ddfd1e27" target="_blank"><strong><span>Mysterious flaming 'space junk' crashes into remote WA</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"There is only one opportunity to capture a wedding day, and this trader has robbed many couples of that moment," NSW Fair Trading Commissioner Natasha Mann said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"While no monetary penalty can change that, I am pleased to see the trader being held to account by the court."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Mann went on to thank customers who shared their experiences with NSW Fair Trading during the investigation.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Andres has 28 days to appeal the decision.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="http://9news.com.au" rel="" target="" title="9news.com.au"><span>9news.com.au</span></a><span> has contacted Andres &amp; Co for comment.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="https://www.9news.com.au/national/how-to-follow-9news-digital/29855bb1-ad3d-4c38-bc25-3cb52af1216f" target="_blank"><strong><em><span>DOWNLOAD THE 9NEWS APP</span></em></strong></a><strong><em><span>: Stay across all the latest in breaking news, sport, politics and the weather via our news app and get notifications sent straight to your smartphone. 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