<div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Australians using certain Samsung phones have been told to urgently update or replace their devices because they may not be able to make triple zero calls.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Telstra issued a statement this afternoon, warning that dozens of older Samsung models are not properly connecting to a back-up network in order to contact emergency services.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>If a customer is unable to get phone service with their telco, the device is meant to automatically connect to one of the other networks in order to be able to make triple-zero calls.</span></div></div><div><div id="adspot-mobile-medium"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><em><strong><span>See the full list of devices that need to be replaced in the table below.</span></strong></em><strong><span></span></strong></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/sussan-ley-kevin-rudd-donald-trump-anthony-albanese-australia-usa/a86a818a-f7d6-4f5f-91c1-78a58f8cbcc2"><strong><span>Opposition leader backtracks on call to sack Rudd over Trump dressing-down</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>However, Telstra said it had identified an issue where the impacted devices aren't properly connecting to the Vodafone network when the other networks are unavailable, leaving them unable to make an emergency call in that situation.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We immediately notified Samsung and the other network operators when we discovered the issue," Telstra head of networks and technology Shailin Sehgal said.</span></div></div><div><div class="OUTBRAIN" data-reactroot="" data-src="//www.9news.com.au/national/samsung-phones-not-connecting-triple-zero-network-telstra-vodafone/c52e932e-a826-4332-84e2-36d16ac65037" data-widget-id="AR_5"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Given the nature of the issue, we're legally obligated to inform customers impacted and block devices from our network that are not fixed.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><em><strong><span>See the full list of devices that need a software update in the table below.</span></strong></em></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/brittany-higgins-former-political-staffer-abandons-appeals-over-costly-defamation-loss-to-her-former-boss-linda-reynolds-western-australia-supreme-court/37bbf2b9-b136-459c-b718-415d87f51e1b"><strong><span>Higgins abandons appeals over costly defamation loss</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"To be clear, this issue does not relate to the Telstra network, and it does not impact your ability to call triple zero when you're using the Telstra network or the Optus network.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"It also does not impact your ability to use voice over Wi-Fi to place a triple-zero call when no other mobile network is available."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Telstra said 71 Samsung models, most of them from the popular Galaxy range, are affected by the issue.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>While some of the impacted models came out a decade ago, others were released in the 2020s.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/australia-property-value-loss-flood-risk-climate-council-report/3add0864-1626-4e82-8d0b-4d792c0d5169"><strong><span>Aussies dealt massive $42 billion property market blow</span></strong></a><strong><span></span></strong></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Of the 71 models, Telstra said 11 need to be replaced, while 60 require an update to fix the issue.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The telco said it will reach out to impacted customers by email and SMS to let them know what to do, but also warned it is required under Australian law to block the devices from accessing any mobile network 28 days after that notification.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>More information on the issue can be </span><a href="https://www.telstra.com.au/exchange/older-mobile-devices-calling-triple-zero-" rel="" target="_blank" title="found on Telstra's website"><span>found on Telstra's website</span></a><span>.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>In a statement, Samsung said it is working on the issue.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Samsung and its carrier partners are working together to ensure all devices operate reliably in every emergency situation," a spokesperson said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"If your device is impacted, your carrier will notify you to provide specific instructions. If you have any questions or concerns, please contact your carrier or reach out to Samsung on 1300 362 603."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="https://www.9news.com.au/national/how-to-follow-9news-digital/29855bb1-ad3d-4c38-bc25-3cb52af1216f" target="_blank"><strong><em><span>DOWNLOAD THE 9NEWS APP</span></em></strong></a><strong><em><span>:</span></em></strong><span> </span><em><strong><span>Stay across all the latest in breaking news, sport, politics and the weather via our news app and get notifications sent straight to your smartphone. 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