<div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>Exclusive:</span></strong><span> Major businesses like Woolworths and Bunnings have started using AI during the hiring process, but most Australians are against it, according to a nine.com.au reader poll.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Of 546* readers surveyed, 80 per cent said AI job interviews should not be a normal part of the hiring process for retail jobs.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>And 83 per cent said they shouldn't be part of the hiring process for corporate roles either.</span></div></div><div><div id="adspot-mobile-medium"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.nine.com.au/sport/horse-racing/melbourne-cup-results-2025-winner-half-yours-jamie-melham-jockey-tony-calvin-mcevoy-trainer-20251104-p5n7pg.html" target="_blank"><strong><span>History made as Half Yours wins Melbourne Cup</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"AI screening of resumes has been proven to miss good candidates," one respondent told 9news.com.au.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>They called AI job interviews a "truly terrible idea for retail, or anywhere requiring customer service skills".</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Another called using AI for job interviews "sheer laziness" on the part of the employer looking to hire new staff.</span></div></div><div><div class="OUTBRAIN" data-reactroot="" data-src="//www.9news.com.au/national/ai-job-interviews-more-than-80-per-cent-australians-against-it-exclusive/c695b1a4-82c9-4f04-84b0-3a7e4de8655a" data-widget-id="AR_5"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Half of the reason you hire someone is personality, how you get on, how they will fit in - AI cannot see any of that," one person said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Some respondents also cited security concerns, as it's not always made clear how the information collected by AI in hiring processes may be used or stored.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Though fewer than 10 per cent of respondents had experienced an AI job interview themselves, those who did mostly described it as a negative experience.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>As did NSW local Jamie, who previously told 9news.com.au he was </span><a href="https://www.9news.com.au/national/woolworths-ai-job-interviews-jamie-rejected-exclusive/f3fc936d-4190-4f9b-b832-9648a8c8c9e7" rel="" target="" title="rejected from an entry-level role at Woolworths after two AI interviews"><span>rejected from an entry-level role at Woolworths after two AI interviews</span></a><span>.</span></div></div><div class="player__video-container"><img alt="" src="https://imageresizer.static9.net.au/ZTidjB2J6Kc9wx4m6qwNCeDDvDc=/750x0/https%3A%2F%2Fvms-network-images-prod.s3-ap-southeast-2.amazonaws.com%2F2025%2F10%2F726944%2Fpickerimage.jpg"/></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Woolworths declined to comment at the time, however 9news.com.au understands Woolworths uses AI as part of its hiring process for store roles.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Bunnings chief people officer Damian Zahra confirmed Bunnings also uses AI as part of its hiring process for some roles.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We use an online automated chat interview in the early stages of the application process," he told 9news.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We rely on the expertise of our internal recruitment team when selecting candidates and all applications are reviewed by our team, followed by in-person interviews to ensure their skills and experience make them a good fit."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>A Coles spokesperson told 9news it uses some automation tools in the hiring process.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>These are used "to help efficiently identify candidates whose skills, experience and preferences best align with our available roles".</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The spokesperson confirmed "every application is reviewed by a person before any decision is made".</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/interest-rates-reserve-bank-of-australia-november-decision/d70c56a3-161f-43ef-9e66-9286cdd459be" target="_blank"><strong><span>RBA dodges Cup Day surprise but makes rates vow</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Just one per cent of 9news readers said they had a positive experience with an AI job interview.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>A further 79 per cent of Aussies confessed they're concerned about how AI is being used in recruitment these days, from CV scanners to AI interviews.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Unfortunately for them, it's only going to become more common in the future.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Giuseppe Carabetta, an associate professor of workplace and business law at the University of Technology Sydney, said the best thing jobseekers can do is learn how to adapt to AI hiring processes.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>There's currently no legislation that directly regulates the use of AI in recruitment.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Nor is there any direct legal right for jobseekers to request a human interview instead of an AI one.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/world/torre-dei-conti-collapse-medieval-tower-in-rome-partially-collapses-during-renovations-injuring-worker/2e0e2ebd-1b3f-4f7c-b582-180e405c39ea" target="_blank"><strong><span>Tragic end to medieval tower collapse in Rome</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Candidates can otherwise, I suppose, look for employers that still emphasise 'traditional' recruitment methods – and target those," he said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Other than that, trying to understand how AI works in this context – in terms of how it picks up tone or expressions or jargon – might help."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><em><span>*The nine.com.au poll, which runs once a fortnight, canvases the views of the Nine audience on 9Nation, which is an online community of our readers and viewers.</span></em></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><em><strong><span>Have you got a story? Contact</span></strong></em><span> </span><strong><em><span>reporter Maddison Leach at</span></em></strong><span> </span><a href="mailto:mleach@nine.com.au" target="_blank" title="mleach@nine.com.au"><strong><em><span>mleach@nine.com.au</span></em></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="https://www.9news.com.au/national/how-to-follow-9news-digital/29855bb1-ad3d-4c38-bc25-3cb52af1216f" target="_blank"><strong><em><span>DOWNLOAD THE 9NEWS APP</span></em></strong></a><strong><em><span>: Stay across all the latest in breaking news, sport, politics and the weather via our news app and get notifications sent straight to your smartphone. 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