<div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Optus says a current outage affecting more than 34,000 services in NSW may impact calls to triple zero.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The disruption, which is due to an underground fibre break, is affecting services including mobile voice and mobile data.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>It is understood customers were notified just after 1.30pm today.</span></div></div><div><div id="adspot-mobile-medium"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/crystal-hanley-charlie-nowland-child-abuse-victim-impact-statements/06fa46f7-0ed2-43c5-a819-28d8cddd00e8" target="_blank"><strong><span>Mum joked as six-year-old daughter died from neglect, court hears</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>An Optus spokesperson told 9News.com.au its technicians were responding to a fibre break impacting customers in "Port Stephens, Maitland and surrounding areas".</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Mobile voice and mobile data services are impacted," the spokesperson said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"The ability to connect to Triple Zero may be impacted for some.</span></div></div><div><div class="OUTBRAIN" data-reactroot="" data-src="//www.9news.com.au/national/optus-outage-affects-services-in-parts-of-nsw/f0922807-b880-4589-9a27-eebc3fd84c0f" data-widget-id="AR_5"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We have alerted emergency services and agencies, emergency call person (Telstra), and relevant government bodies and stakeholders.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Optus technicians are onsite working to restore services as quickly as possible.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We apologise to impacted customers and will continue to provide regular updates."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The telecommunications company told affected customers in an email their team would endeavour to fix the problem in the next five hours.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We're sorry services are still disrupted by an outage," Optus said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Calls to emergency services are impacted by this outage.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Optus customers will only be able to call emergency services if they are within coverage of another mobile network or are able to call via wi-fi."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The outage comes a day after chairman and CEO Stephen Rue was questioned at a senate inquiry </span><a href="https://www.9news.com.au/national/optus-triple-zero-outage-senate-inquiry-stephen-rue/542c15b4-fd40-4a19-8bb6-95d46984299b" rel="" target="_blank" title="over a triple zero outage in September"><span>over a triple zero outage in September</span></a><span>.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Three customers who were unable to call the emergency line died.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Some customers have reported issues with accessing Optus services on outage website DownDetector.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="https://www.9news.com.au/national/how-to-follow-9news-digital/29855bb1-ad3d-4c38-bc25-3cb52af1216f" target="_blank"><strong><em><span>DOWNLOAD THE 9NEWS APP</span></em></strong></a><strong><em><span>: Stay across all the latest in breaking news, sport, politics and the weather via our news app and get notifications sent straight to your smartphone. 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