<div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Over a quarter of Optus customers have revealed they might hang up on the embattled telco giant for good after </span><a href="https://www.9news.com.au/national/optus-triple-zero-outage-email-notification-wrong-address/9e012423-d5ff-440f-b650-d1727e46aea8" rel="" target="_blank" title="last month's deadly triple zero outage."><span>last month's deadly triple zero outage.</span></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>A </span><a href="https://www.smh.com.au/politics/federal/a-quarter-of-optus-customers-consider-leaving-telco-after-fatal-triple-zero-outage-20251015-p5n2uk.html" rel="" target="" title=" poll conducted by Resolve Political Monitor"><span>poll conducted by Resolve Political Monitor</span></a><span> for </span><em><span>The Sydney Morning Herald and The Age</span></em><span> found 27 per cent of Optus' 10.7 million customers have considered leaving the network over how it handled the outage, which has been linked to the deaths of three people.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Another 47 per cent of those surveyed said they believed Optus' handling of the hours-long triple zero failure was either "poor or very poor".</span></div></div><div><div id="adspot-mobile-medium"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/anthony-albanese-donald-trump-meeting-preview/da4559f7-d7f1-47ff-9a32-3d2ac52924f0" target="_blank" title="The wretched fate Anthony Albanese is hoping to dodge in two days"><strong><span>The wretched fate Anthony Albanese is hoping to dodge in two days</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The poll also found 30 per cent were "neutral" about how Optus reacted to the outage, while 23 per cent assessed their response as either good or very good.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The findings were delivered after 1800 people were surveyed by polling firm Resolve Strategic.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Optus, headquartered in Singapore, is Australia's second-largest telco provider.</span></div></div><div><div class="OUTBRAIN" data-reactroot="" data-src="//www.9news.com.au/national/optus-outage-millions-of-customers-say-they-would-consider-leaving-telco-after-deadly-outage/08dce10c-a70e-4416-9974-5c51edbef58a" data-widget-id="AR_5"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/queensland-south-east-logan-fears-multiple-takeaway-orders-contaminated-after-cluster-of-people-sick-with-rat-poisoning/6e97b752-a4a8-4bb9-8839-208956841063" target="_blank" title="Fears multiple takeaway orders contaminated with rat poison"><strong><span>Fears multiple takeaway orders contaminated with rat poison</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The 13-hour triple zero outage on September 18 resulted in more than 600 emergency calls being unable to connect during a botched network upgrade.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Three deaths have been since been linked to the outage.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Optus had already faced heavy criticism for its handling of and response to the outage, particularly its communication about it.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Optus chief executive Stephen Rue confirmed the outage was caused by human error.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE: </span></strong><a href="https://www.9news.com.au/national/barnaby-joyce-to-leave-the-nationals-amid-speculation-of-defection-to-one-nation/cef8e827-1f60-4024-8335-3326e0a0aa8b" target="_blank" title=""><strong><span>'I'll open the doors for you': Pauline Hanson invites Barnaby Joyce to join One Nation</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/queensland-weather-severe-storms-power-outages/37826a47-d1a7-4cdc-bf5a-99f3471ea0ce" target="_blank" title="Giant hailstones unleashed on state during wild storm"><strong><span>Giant hailstones unleashed on state during wild storm</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Optus has commissioned an internal review, and the Australian Communications and Media Authority is investigating.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Communications Minister Anika Wells has promised to hold the telco to account. </span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Wells has hinted that there may be a wider review into the telco industry and emergency service network.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Literally, I will be laying down the law", Wells said in an interview with ABC.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Australians must be able to rely on our triple zero system, and Telcos must do better to give confidence back to Australians after the catastrophic failure on the part of Optus several weeks ago."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="https://www.9news.com.au/national/how-to-follow-9news-digital/29855bb1-ad3d-4c38-bc25-3cb52af1216f" target="_blank"><strong><em><span>DOWNLOAD THE 9NEWS APP</span></em></strong></a><strong><em><span>:</span></em></strong><span> </span><em><strong><span>Stay across all the latest in breaking news, sport, politics and the weather via our news app and get notifications sent straight to your smartphone. 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