<div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>EXCLUSIVE:</span></strong><span> The daughters of a Qantas worker who was seriously hurt after falling from an airbridge are pleading for answers.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Qantas customer service employee Olivia Hristovska was going about her normal work day when she fell through a hole in an airbridge at Sydney Airport last month.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The 51-year-old suffered lifelong injuries.</span></div></div><div><div id="adspot-mobile-medium"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/world/seized-gaza-aid-ship-docks-in-israel-with-greta-thunberg-aboard/87325ac5-a887-4be8-88c3-6e3d86ef4c7d"><strong><span>Greta Thunberg pictured on flight back to Europe</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Footage obtained by 9News captured the moment of the accident. </span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Peering through the gaps of the airbridge wall, Olivia Hristovska steps closer, unaware of the gap below.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>A co-worker sees her fall, but is helpless. It was a six-metre drop.</span></div></div><div><div class="OUTBRAIN" data-reactroot="" data-src="//www.9news.com.au/national/daughter-of-injured-qantas-worker-pleading-for-answers-after-airbridge-accident/acd20d6d-4a3f-4c4c-bb96-69445254c4ff" data-widget-id="AR_5"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>For the past five weeks, it's been touch and go for the 51-year-old customer service worker.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We're living this with her through every emotion, through every downfall," Olivia's daughter Monique said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>After the accident, Olivia was placed in an induced coma and rushed to the Royal Prince Alfred Hospital.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We received the call saying, 'Your mum has had a fall', with limited information," Monique said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Everything just froze over."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Monique and her sister, Sienna, said they were left in the dark from the outset.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"No one actually told us what had happened," Monique said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/lauren-tomasi-shot-in-los-angeles-protests-anthony-albanese-responds/428fdfbe-4358-4ba0-8414-40cc4e0254dd"><strong><span>PM says he's raised shooting of Aussie reporter with Trump administration</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"I found out from other doctors and then the media."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>But the release of the video tonight will help shed some light.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Olivia suffered severe head injuries, broke her clavicle, pelvis and several ribs, and had a collapsed lung and fractured spine.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"It was traumatic, it was daunting, it was being in the unknown."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The mother of two has since been discharged, but may never fully recover.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Bones can heal, but the brain, you don't know," Monique said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"She's lost her whole identity."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Now Olivia's full-time carers, her daughters are calling for more support and transparency.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>They said to this day, they don't know what went wrong.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Today, when contacted by 9News, Qantas gave no comment, and Safework could only say "an investigation is ongoing". It could take up to two years.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"I've had so many moments of anger, but I am just so grateful she is here," Monique said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="https://www.9news.com.au/national/how-to-follow-9news-digital/29855bb1-ad3d-4c38-bc25-3cb52af1216f"><strong><span>DOWNLOAD THE 9NEWS APP</span></strong></a><strong><span>: Stay across all the latest in breaking news, sport, politics and the weather via our news app and get notifications sent straight to your smartphone. 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