<div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>An out-of-school-hours-care (OSHC) provider has apologised to the family of a primary school-aged child who was inadvertently left on a locked bus in </span><a href="http://9news.com.au/adelaide" rel="" target="" title="Adelaide"><span>Adelaide</span></a><span> last week.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The student from Lake Windermere B-7 School in Salisbury Downs had fallen asleep on a bus service operated for Happy Haven OSHC on Friday afternoon.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>When the bus arrived at Riversdale OSHC, the sleeping child did not disembark with the other nine children and three educators.</span></div></div><div><div id="adspot-mobile-medium"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/mushroom-cook-chose-world-scrutiny-over-silence/5a419800-0a34-4f73-ba72-91bb4a329693" target="_blank"><strong><span>Mushroom cook 'chose world scrutiny' over silence</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The bus was subsequently taken to the company's depot, where it was locked.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The boy was discovered about 90 minutes later at 4.50pm and was collected by a staff member.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"It wasn't until the parent arrived for the session that they came to uncover that the child was not present with the rest of the group," Happy Haven OSHC chief executive Nicholas Smith said.</span></div></div><div><div class="OUTBRAIN" data-reactroot="" data-src="//www.9news.com.au/national/oshc-provider-apologises-after-student-locked-on-adelaide-bus/8b4b0290-7308-4afb-a07d-956e185826d4" data-widget-id="AR_5"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"He was asleep and a thorough check of the bus wasn't conducted before the group got off."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The student and family involved are receiving ongoing support, according to the care provider.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Happy Haven OSHC said early findings of an ongoing internal investigation indicated that standard head-count procedures were not followed during the out-of-school trip.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Preliminary findings indicate that established procedures - including headcounts, sign-in/out protocols, and visual bus checks - were not followed," Happy Haven OSHC said in a statement.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We are working to understand not only what failed, but why, and what changes are needed to prevent a recurrence."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Senior leaders and safety personnel have since been deployed to oversee Happy Haven transportation runs and additional safety checks have been implemented, it said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"These measures will remain in place while the investigation is ongoing."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/aeiou-autism-early-intervention-foundation-families-in-limbo-after-centre-closes-doors-queensland-news/333be93f-2dde-4484-8fd6-80a33b661d69" target="_blank"><strong><span>Families in limbo as early learning centres for kids with autism close doors</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Smith said the Happy Haven team were "really devastated that something like this has occurred".</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"For over six years, Happy Haven OSHC has safely transported between 20 to 70 children twice daily at this service without incident," the service said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"While this appears to be an isolated event, we are treating it with the utmost seriousness.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"This incident is deeply concerning and does not reflect the high standards we uphold.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"The safety and wellbeing of every child in our care is, and always will be, our highest priority.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We sincerely apologise to the child and their family for this distressing experience, and we are committed to learning from this incident and strengthening our practices."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The Education Department has been notified.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="https://www.9news.com.au/national/how-to-follow-9news-digital/29855bb1-ad3d-4c38-bc25-3cb52af1216f"><em><strong><span>DOWNLOAD THE 9NEWS APP</span></strong></em></a><em><strong><span>: Stay across all the latest in breaking news, sport, politics and the weather via our news app and get notifications sent straight to your smartphone. 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