<div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>7-Eleven Australia is facing complaints that its popular "fuel price lock" feature is glitching for some users.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="https://www.9news.com.au/national/us-israel-iran-war-donald-trump-threatens-to-obliterate-iran-power-plants/55c941e2-e4d0-4da8-a4f9-bfeb4f529903" rel="" target="_blank" title="Iran's blockade of the Strait of Hormuz"><span>Iran's blockade of the Strait of Hormuz</span></a><span> has disrupted the flow of crude oil into Australia, sending fuel prices soaring past $2.20 per litre and </span><a href="https://www.9news.com.au/national/petrol-prices-fuel-shortage-us-israel-iran-war-poll/02a537c7-5e01-4ea6-9a6e-15ff7ead3976" rel="" target="_blank" title="triggering national panic"><span>triggering national panic</span></a><span> over a potential shortage.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Thousands of motorists have avoided a small fraction of the price sting by nabbing cheaper fuel via the My 7-Eleven app's fuel price lock, which allows users to secure discounts for up to a week before filling up.</span></div></div><div><div id="adspot-mobile-medium"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>NATIONAL:</span></strong><span> </span><a href="https://www.9news.com.au/national/fuel-crisis-australia-energy-minister-flags-work-from-home-as-sensible-option-for-millions/24b49ae8-9b6b-4cc7-8afd-02a569645e11" target="_blank"><strong><span>Energy Minister backs working from home amid fuel crisis</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>READ MORE:</span></strong><span> </span><a href="https://www.9news.com.au/national/kyle-sandilands-legal-action-arn-contract-terminated/9aa4c524-422a-490f-915c-e9eab1af880a" target="_blank"><strong><span>Kyle kicks off legal proceedings against ARN media</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>But several drivers claim they have suddenly lost access to this perk.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>On the 7-Eleven app, motorists can lock in a maximum discount of 25 cents per litre for up to 150 litres, for seven days.</span></div></div><div><div class="OUTBRAIN" data-reactroot="" data-src="//www.9news.com.au/national/7-eleven-fuel-lock-customers-complain-app-feature-for-cheaper-prices-is-not-working/66bb6df2-c798-46d3-b4a3-26aa87ea2beb" data-widget-id="AR_5"></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>The price is only valid for one use and immediately resets after it is claimed.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>If the discounted price exceeds 25 cents, customers will pay the difference at the bowser.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Customers have taken to social media to complain that the locked-in price has expired before the seven days were up.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Anyone having a problem with getting their fuel locks scrubbed in under a week?" one person asked in a Facebook group dedicated to the fuel price lock feature.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Multiple drivers responded and said their price had "disappeared".</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Had the same problem twice," one said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"I had not used either of them and I put a reminder in my phone [sic] 48hrs before expiring so make sure I use them."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><span>ROYALS:</span></strong><span> </span><a href="https://honey.nine.com.au/royals/prince-andrew-breaks-cover-photographed-at-sandringham-estate/4dfbf0d4-d1dd-4116-b03b-64af19031fa3" target="_blank"><strong><span>Former Prince Andrew breaks cover for first time since arrest</span></strong></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Similar complaints have appeared on Reddit, with users claiming the app had reset the price before it was redeemed.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Mine just comes up with LOCK screen and doesn't show me my rate or expiry even though I did lock it in a couple days ago," one customer said.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"Price was $2.39, where cheapest is $2.69, so it's a big difference."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>A spokesperson for 7-Eleven said it is not aware of any widespread issues impacting the fuel price lock feature.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"As with any digital product, some customers may occasionally experience isolated technical issues, and we encourage anyone impacted to contact our customer service team so we can assist," the spokesperson told </span><a href="https://www.nine.com.au/?rf=true" rel="" target="_blank" title="Nine.com.au."><span>Nine.com.au.</span></a></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"7-Eleven is committed to providing reliable service for customers every day. Our focus remains on maintaining continuity of supply and supporting customers through tools like the Fuel Price Lock feature.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>"We continue to monitor demand, supply and delivery conditions closely to ensure our network can meet customer needs."</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><span>Petrol now averages around $2.20 per litre across Australia, while diesel hit a record $3 in some parts of the country over the weekend.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><a href="https://www.9news.com.au/national/middle-east-war-petrol-prices-australia-police-warn-fuel-theft-is-on-the-rise/a4a8f8ed-7383-47dd-9cdc-d684ed2d200d" rel="" target="" title="The surging price of fuel and ongoing regional shortage"><span>The surging price of fuel and ongoing regional shortage</span></a><span> has prompted calls for stricter fuel rationing, with current petrol supplies expected to run dry at the end of April.</span></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><strong><em><span>NEVER MISS A STORY:</span></em></strong><span> </span><strong><em><span>Get your breaking news and exclusive stories first by following us across all platforms.</span></em></strong></div></div><div class="block-content"><div class="styles__Container-sc-1ylecsg-0 goULFa"><ul><li><strong><em><span>Download the 9NEWS App here via</span></em></strong><span> </span><a href="https://apps.apple.com/au/app/9news/id1010533727" target="_blank"><strong><em><span>Apple</span></em></strong></a><span> </span><strong><em><span>and</span></em></strong><span> </span><a href="https://play.google.com/store/apps/details?id=nineNewsAlerts.nine.com&amp;hl=en_AU&amp;pli=1" target="_blank"><strong><em><span>Google Play</span></em></strong></a></li><li><strong><em><span>Make 9News your preferred source on Google by</span></em></strong><span> </span><a href="https://9.nine.com.au/8x987w" target="_blank"><strong><em><span>ticking this box here</span></em></strong></a></li><li><strong><em><span>Sign up to</span></em></strong><span> </span><a href="https://login.nine.com.au/edm?client_id=nineatnine" target="_blank"><strong><em><span>our breaking newsletter here</span></em></strong></a></li></ul></div></div>